Why are my Edits Displaying Errors?

While the vast majority of edits complete successfully while bulk editing with Ablestar Bulk Product Editor, you may run into errors while processing.

Learn what triggers specific errors and next steps for resolution.

Error creating or processing edits

If the app is unable to connect to the Shopify API after several retries the edit will error out. The two most common reasons the app is unable to connect to the API are:

The app has been uninstalled
Shopify API was temporarily offline

From the Shopify admin, check to see whether the app was removed from your store.

Click the Shopify settings (gear icon)
Select the 'Apps and sales channels' menu
Confirm the app is not in the uninstalled state

Once confirmed, retry the edit.

Status: Error - Edit timed out

Some large edits that are updating hundreds of thousands of products (or metafields) will time out, especially when processing occurs over several days. This often happens when new code is deployed during the process.

To avoid this issue we recommend splitting the edits into smaller segments, or only updating the metafields that have new values. This will make the edits run quicker and have less chance of timing out.

Spreadsheets: If you are using spreadsheets, you can skip fields with unchanged values.
In-App edits: Learn how to filter products to a smaller set of data.

System maintenance

Once or twice a year we perform maintenance that requires stopping and interrupting all running edits. This maintenance will be announced in advance and will usually occur during a period of low usage like a Sunday morning or the week between Christmas and New Years. Subscribe to outage notifications here to stay informed.

A bug in our code or the Shopify API

Both Ablestar and Shopify are constantly releasing new features and it is possible a code change will introduce a new bug that prevents the edit from completing successfully. These types of errors usually occur before any products in the edit are actually modified. Learn how to undo your bulk edits quickly if you feel you should revert due to a bug.

If you run into a bug, please let us know! We work hard to address issues quickly.