Contact Support - How to Get Help

Ablestar has a profound belief in simplicity and for that reason, we want to make sure that your experience with our product is simple, efficient and fast.

Contact Information

We offer both email and chat support to help your Shopify store thrive. Here are a few ways to get in touch with our team:

• Help center https://support.ablestar.com/
• Shopify → Ablestar app dashboard: live chat icon
• Ablestar Product page https://www.ablestar.com/
• Email contact form: https://www.ablestar.com/contact/

Ablestar View

If you have any Ablestar app already installed on your Shopify store, you will see a support icon in the lower right corner that appears globally on every page and view:

Once the modal opens, you have two options for support:

1. Answers option: Searching by keyword will pull up Knowledge Base articles that could help you find what you need. Try searching specific terms like “How to delete” or “Edit timed out” to find a related article to help
2. Ask option: Clicking this icon will pull up our email and chat options. Our email team is available 24/7 and we strive to support all email requests within a few hours. 

• Live Chat: If someone is available to chat immediately, the green indicator will appear.
• Phone: Currently we are unable to provide phone support

Any urgent escalations are handled within 24 hours so the more documentation you can share the better! Sharing the URL of your store and any screenshots helps us start troubleshooting more quickly.

In the near future, we hope to have chat support available 24/7. Thanks for your patience as we get there!

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